Late Guests

If you are running late, we ask that you please call and let us know. We will do our best to still accommodate you, however we cannot guarantee the service provider will be able to perform the entire scheduled service. Guests who are 15 minutes or more late may be asked to reschedule and may be subject to our cancelation policy. Please allow extra time for traffic.

No Guests

To limit exposure and occupancy, no guests or children can accompany you to your appointment.

Pricing Policy

All prices listed on our website or given by our guest services department are starting prices only and are subject to change based on the level of stylist, the actual services you receive and whether additional time & product is needed. Upon request, your service provider is happy to provide you with a cost estimate prior to the start of your service.

Adjustment Policy

It is important to us that each of our guests leave happy with their service. We welcome the opportunity to address any concerns and are happy to make any necessary adjustments within 14 days of your service. In most cases, adjustments are free of charge and with the original service provider. We do not offer refunds on services.

Merchandise Refunds

Our staff is trained on all of our product lines and make personalized take-home recommendations based off of your specific needs. If for any reason a product does not work out for you, we are more than happy to provide a refund on all un-opened items within 30 days. For items gently used, you may receive a salon credit. If an item is more than gently used, we regret that we cannot offer a refund or credit.

Online Booking Policy

Reservations made will require a credit on file to be accepted by our front desk team prior to being confirmed. We will reach out to you if we have any questions or if any conflicts exist with your request.